We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
If the product significantly different, broken or you do not receive your orders and it been more than 30 days seen you place your order. In this case we can discuss offering you a refund within this option.
- You can either keep the item & receive a partial refund.
- Return it and get Full Refund. Since it is International shipment, buyer must pay the return
- Ikedec Plus limited will offer to send you a new product without you paying for it and a 15% discount on your time order.
If you chance to return the item we offer you a refund once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You are not eligible for refund (if applicable)
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control
- You make wrong orders and we have shipped your orders.
- You make wrong orders and you do not want to return the item
- You change your mind after the orders reach your country and asking for return.
To return your product, you should mail your product to:
50 Ikon Avenue, Wolverhampton, West Midlands, WV6 0FA, United kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.